Privacy Policy

1. Information We Collect

We may collect the following types of data:

a) Business Client Data

• Name, email, phone number

• Company details

• Project requirements

b) End-User Data (from your clients' customers)

Through our AI systems, we may process:

• Chat conversations (website/chatbot/WhatsApp)

• Call data (voice inputs, recordings if enabled)

• Appointment booking details

• Contact information (name, phone, email)

2. How We Use the Information

We use data to:

• Provide AI chatbot and automation services

• Respond to inquiries and manage leads

• Enable appointment booking systems

• Improve AI performance and accuracy

• Monitor system performance and security

 Important:
We act as a data processor for your business (client), meaning:

• You control the data

• We process it on your behalf

3.  AI & Automated Processing Disclosure

Our services use Artificial Intelligence systems to:

• Generate automated responses

• Answer calls and messages

• Qualify leads and assist bookings

 Important Notice:

• AI responses may not always be accurate

• Users should verify important information before relying on it

4.  Call Recording & Voice Data

For AI calling solutions:

• Calls may be recorded and analyzed to improve performance

• Voice data may be processed by AI systems

 Responsibility:

• Clients must inform their customers about call recording where required by law

5.  Data Sharing

We do NOT sell personal data.

We may share data with:

• Cloud service providers (e.g., hosting, AI infrastructure)

• CRM and integration tools used by clients

• Legal authorities if required by law

6.  Data Storage & Security

• Data is stored on secure servers

• We implement reasonable technical safeguards

• However, no system is 100% secure

7.  Data Retention

We retain data only as long as necessary for:

• Service delivery

• Legal compliance

• Business purposes

Clients may request deletion of their data.

8.  User Rights

Depending on applicable laws, users may:

• Request access to their data

• Request correction or deletion

• Withdraw consent (where applicable)

Requests can be sent to:
sales@msopsai.com

9.  Third-Party Integrations

Our services may integrate with:

• WhatsApp Business

• CRM systems

• Booking platforms

These third parties have their own privacy policies.

10.  Legal Compliance

This policy aligns with:

• Information Technology Act, 2000

• Applicable data protection and IT rules in India

11.  Updates to This Policy

We may update this policy periodically.
Changes will be posted on our website.

12.  Contact Us

Mazumder SmartOps Ai
 Email: sales@msopsai.com
 Phone: +91 6003068633

Terms and Conditions

By using our Services, you agree to these Terms.

1. Services Overview

We provide AI-powered automation solutions including:

• Website chatbots

• WhatsApp automation

• AI call answering (inbound/outbound)

• Lead capture & qualification systems

• Appointment booking integrations

2. Eligibility

You must:

• Be at least 18 years old

• Have authority to represent your business (if applicable)

3. Account & Access

You agree to:

• Provide accurate information

• Maintain security of login credentials

• Be responsible for all activity under your account

4. Use of Services

You agree NOT to:

• Use services for illegal activities

• Send spam or unsolicited communications

• Misuse AI systems for fraud or deception

• Violate any applicable laws or regulations

5. Client Responsibility (IMPORTANT)

As a client, you are responsible for:

• Informing your users about:
  o AI usage
  o Call recording (if enabled)

• Obtaining necessary user consent

• Ensuring compliance with applicable laws
  We act as a technology provider, not the data owner.

6. AI-SPECIFIC DISCLAIMER

Our Services use artificial intelligence.

You acknowledge that:

• AI-generated responses may be inaccurate, incomplete, or misleading

• Outputs should not be solely relied upon for critical decisions

• We do NOT guarantee:
  o Accuracy
  o Completeness
  o Reliability of AI outputs

7. Call Automation Terms

For AI calling services:

• Calls may be recorded and processed by AI

• You must:
  o Inform call participants where required
  o Obtain consent if legally necessary
  We are not responsible for misuse of calling features.

8. Messaging & WhatsApp Usage

When using messaging integrations:

• You must obtain user consent before messaging

• You must comply with platform policies (e.g., WhatsApp rules)

• You are responsible for message content

9. Payments & Fees

• Services are provided based on agreed pricing

• Payments may include:
  o Setup fees
  o Monthly maintenance fees

• Failure to pay may result in suspension

10. Service Availability

We aim for high uptime but do NOT guarantee:

• Uninterrupted service

• Error-free operation
  We may:

• Modify or discontinue services

• Perform maintenance

11. Data & Privacy

Use of data is governed by our Privacy Policy.

We:

• Process data on your behalf

• Do NOT own your customer data

12. Intellectual Property

• All platform technology belongs to the Company

• Clients retain ownership of their business data
  You may NOT:

• Copy or reverse engineer our systems

13. Limitation of Liability

To the maximum extent permitted by law:

We are NOT liable for:

• Loss of revenue or profits

• Business interruption

• AI inaccuracies

• Missed leads or conversions

14. Termination

We may suspend or terminate access if:

• Terms are violated

• Payments are overdue

• Misuse is detected

15. Governing Law

These Terms are governed by the laws of India, including:

• Information Technology Act, 2000
  Jurisdiction: Courts of [Your City – e.g., Bengaluru]

16. Changes to Terms

We may update these Terms at any time.
Continued use = acceptance of updated Terms.

17. Contact Information

Mazumder SmartOps Ai

Email: sales@msopsai.com
Phone: +91 6003068633